PRIVACY POLICY

1. INTRODUCTION Chauhan Ventures FZCO ("CV," "we," "us," or "our") is committed to protecting your privacy and personal data. This Privacy Policy outlines how we collect, use, store, and protect your personal data in our general business operations, including but not limited to event management, client relations, and marketing activities. By engaging with our services or providing us with your personal data, you acknowledge and agree to the terms of this policy.

2. APPLICABILITY OF LAW

This policy is governed by Federal Decree-Law No. 45 of 2021 regarding the Protection of Personal Data (PDPL) and other applicable federal laws of the United Arab Emirates. We are a company registered in Dubai and adhere to the regulations and legal framework of the Emirate.

3. DATA WE COLLECT

In the course of our business, we may collect various types of personal data from you. The specific data collected will depend on the nature of our engagement. This may include:

  • Contact Information: Name, email address, phone number, and physical address.

  • Identification Data: Your full legal name and a government-issued photo ID number (e.g., passport or Emirates ID number), as required for specific events or service provision where identity verification is a legal or security requirement.

  • Payment Information: Details necessary for processing your payments, such as credit card information. We use secure, third-party payment gateways and do not store sensitive payment details on our servers.

  • Communication Data: Records of your correspondence with us, including emails, messages, and any feedback you provide.

  • Information for Service Customization: If you voluntarily provide it, we may collect data related to your dietary restrictions or special needs to accommodate your requirements when providing our services. This is considered sensitive personal data, and we will only process it with your explicit consent.

4. HOW WE USE YOUR DATA

We process your personal data for the following specific and legitimate purposes:

  • Service Provision: To process your requests, confirm bookings, and deliver our services to you.

  • Security and Compliance: To comply with legal and regulatory obligations, which may include submitting guest manifests for events or sharing data with authorities for security purposes.

  • Communication: To send you essential information about your bookings, updates, and to respond to your inquiries.

  • Customer Support: To provide ongoing customer service and support.

  • Marketing (with consent): If you have explicitly consented, we may use your data to send you promotional communications about our future events or services. You have the right to withdraw this consent at any time.

5. LAWFUL BASIS FOR PROCESSING

We will only process your personal data when we have a legal basis to do so under the PDPL, which includes:

  • Consent: When you provide us with your data for a specific purpose.

  • Performance of a Contract: When processing your data is necessary to fulfill the terms of the contract you have entered into with us.

  • Legal Obligation: When we are required to process your data to comply with a legal or regulatory obligation.

6. DATA SHARING AND DISCLOSURE

We will not sell or rent your personal data to third parties. We will only share your information in the following circumstances:

  • Government Authorities: We may be legally required to share your identification data with government and event authorities for security purposes.

  • Service Providers: We may share your data with trusted third-party service providers who assist us in our business operations, such as payment gateways, IT support, and logistics partners. These providers are bound by confidentiality agreements and are only permitted to use your data for the specified services.

  • Legal Compliance: We may disclose your data if required by law, a court order, or to a government authority.

7. DATA SECURITY

We implement appropriate technical and organizational measures to protect your personal data from unauthorized access, loss, destruction, or alteration. These measures include data encryption, secure server environments, and strict access controls. While we strive to protect your personal data, no method of transmission over the Internet is 100% secure.

8. YOUR RIGHTS

Under the PDPL, you have certain rights regarding your personal data:

  • Right to Access: You have the right to request access to the personal data we hold about you.

  • Right to Rectification: You can request that any inaccurate or incomplete data be corrected.

  • Right to Erasure: You have the right to request the deletion of your personal data under certain conditions.

  • Right to Restriction of Processing: You can request the restriction of processing your data in specific situations.

  • Right to Data Portability: You have the right to receive your personal data in a structured, commonly used, and machine-readable format.

  • Right to Object: You have the right to object to the processing of your data in certain circumstances.

9. DATA RETENTION

We will retain your personal data only for as long as is necessary to fulfill the purposes for which it was collected, or as required by law.

10. CONTACT US

If you have any questions about this Privacy Policy or wish to exercise your rights, please contact us at:

Chauhan Ventures FZCO
Registration Number: DSO-FZCO-30032
Tax ID/TRN: 104279744700003

IFZA Properties, DSO
Dubai, United Arab Emirates

ac@afterpeak.io
experiences@afterpeak.io